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Contact OCD-UK

How to contact us

You can contact us by email, telephone or by post. We will endeavour to respond to all emails and messages within 2-3 days. However sometimes it may take us a little longer so please be patient.  We do respond to every single email and telephone message as soon as we possibly can.

 

How to contact us - support queries

Call our Advice LineIf you have a query about Obsessive-Compulsive Disorder you can contact the OCD-UK advice line support team by calling or emailing us:

Depending on which calling plan you're on some landline telephone providers such as BT and Talktalk offer FREE calls to 0845 numbers. At other times fees to call our 0845 number will vary dependent on your call provider, BT's current access charge is 11p per minute (Apr 2017). Other phone providers, including mobile providers will charge more, and you should check with them for fees. Our new 0345 number is usually free to call from within many landline and mobile call allowance packages, but please check with your provider, at other times it is charged at the same local rate cost that you are echarged when you call landline 01 numbers, click here for more information.

 

How to contact us - general, membership or administration queries

Email our officeOur office deals with questions about membership, donations and general administrative queries about OCD-UK. We politely request that commercial companies refrain from emailing or calling us with unsolicited offers.

Depending on which calling plan you're on some landline telephone providers such as BT and Talktalk offer FREE calls to 0845 numbers. At other times BT charge 'local rate' call fees to call our 0845 number. Other phone providers, including mobile providers will charge more, and you should check with them for fees. Our new 0345 number is usually free to call from within many landline and mobile call allowance packages, but please check with your provider, at other times it is charged at the same local rate cost that you are echarged when you call landline 01 numbers, click here for more information.

 

How to contact us - media queries

Email our officeUrgent media enquires can be made to our media support team. General media enquires, for research information, should be made via email to the OCD-UK office. Please visit our Media Centre for further contact information for our media team.

 

Write to us

OCD-UK uses virtual technology and a virtual office, our administration office for postal mail should be sent to:

OCD-UK
Marble Hall (Office 5)
80 Nightingale Road,
Derby
DE24 8BF

Please remember that the Royal Mail now operate 'Pricing in Proportion' and if you send mailings of A4 size, you now require a 'Large Letter' stamp, incorrectly stamped mail will mean the charity incur a fine to receive your mailing.

 

Feedback and complaints

We are committed to providing the best possible standards of support to all our supporters and members. To help us achieve this we are constantly looking to improve the service we offer and therefore we very much appreciate all feedback, both constructive and positive.

If you wish to make a complaint, please view our complaints procedure.

Copyright © 2004-2017 OCD-UK.
Charity Registration Number: 1103210
OCD-UK, Marble Hall (Office 5), 80 Nightingale Road, Derby DE24 8BF

OCD-UK is a non-profit making charity and not associated with any other organisation. Medical information is provided for education/information purposes only, you should obtain further advice from your doctor. Any links to external websites have been carefully selected, however we are not responsible for the content of these third party websites.