Information for the public
We have summarised how to complain and the process we will undertake below. You can read our full complaints policy by clicking here.
How do I complain?
You can complain in writing or by email. It is easier for us to resolve complaints if you raise them as soon as you become aware of the issue, and within 12-months. You are welcome to share a concern before submitting a formal complaint. Concerns and complaints can be sent in writing by email to: complaints@ocduk.org or in writing to:
OCD-UK,
8 Chapel Street,
Belper
Derbyshire
DE56 1AR
When writing to us to submit your complaint, please tell us:
- Your full name and address.
- As much as you can about the complaint, including when the issue occurred and what you feel has gone wrong.
- How you would like us to resolve the matter.
Alternately, please complete the form below. Once we receive your concern or complaint it will enter one of two stages, details of which are explained below. Our complaints process is intended to provide a quick, simple and streamlined procedure with a strong focus on early resolution.
- Stage 1 – Frontline early resolution seeks to resolve straightforward complaints swiftly and effectively at the point at which the complaint is made, or as close to that point as possible. We aim to provide a resolution within five working days.
- Stage 2 – Complaint Investigation is appropriate where a complainant is dissatisfied with the outcome of frontline resolution, or where frontline resolution is not possible or appropriate due to the complexity or seriousness of the case. We aim to provide a resolution within thirty working days.
These stages are explained in more detail within our complaints policy. If you wish to proceed to make a complaint, please complete the form below:
